What You Pay For

Timeless Holidays service fees cover professional visa and travel support, including reviewing your circumstances, preparing document guidance, supporting application preparation, appointment assistance where included, and ongoing support according to your selected service.

Our fee is for the work we provide. It is not a payment for a visa, and visa approval can never be guaranteed.

Your £45 Deposit

The £45 initial deposit opens your case file and allows our team to begin work.

• If you cancel before work on your case has begun, the deposit may be refunded in full.
• Once work has started, the deposit may be retained to cover work already performed.
• For the Complete Visa Service, the remaining £130 balance becomes due once your appointment slot has been confirmed.

Cancellation Rights

Where UK consumer cancellation rights apply, you may normally have a 14-day cancellation period for a service purchased at a distance.

If you ask Timeless Holidays to begin providing the service during that period, you may be required to pay for work already completed before cancellation. Your statutory rights are not affected.

Embassy & Third-Party Fees

Embassy fees, visa application centre charges, insurance costs, appointment charges, flights, hotels and other third-party costs are separate from Timeless Holidays service fees unless we specifically state otherwise.

Refunds for third-party charges are subject to the rules and refund policies of the relevant provider, embassy, consulate or application centre.

Our Accountability Promise

If a visa refusal is caused by a documented administrative error on our part, such as a document omission we were responsible for checking or an application preparation error caused by our team, we will review the matter under our Accountability Promise.

Where our refund-policy conditions are met, the applicable Timeless Holidays consulting fees will be refunded. Third-party fees already paid are not included unless separately refundable.

The Accountability Promise does not cover:

• Refusals based on the authority's assessment of your finances, travel history, personal circumstances or ties to the UK.
• Information or circumstances that were not disclosed to Timeless Holidays.
• False, altered, misleading or non-genuine documents provided by an applicant or third party.

If we believe there are significant concerns with your application, we aim to explain them clearly before submission.

Refund Processing

Once a refund has been approved and confirmed, Timeless Holidays aims to return the agreed amount to the original payment method within 7 days. Bank or payment-provider processing times may vary.