What We Collect & Why

Depending on the service you use, Timeless Holidays may collect information needed to understand and support your visa or travel requirements.

• Contact details such as your name, email address and telephone number.
• Passport details, nationality and information relating to your UK residence or eVisa status.
• Financial supporting documents such as bank statements, payslips or other evidence required for your visa application.
• Travel information including your destination, proposed travel dates, accommodation and itinerary.
• Other information you provide that is relevant to your visa application or requested travel service.

We collect information only where it is reasonably required to provide the service you have requested, assess your circumstances and help prepare your application or travel arrangements.

How We Use Your Information

We may use your information to provide the services you request, communicate with you, prepare relevant documentation, assist with appointments and support your visa or travel arrangements.

We may also process information where necessary to meet legal or regulatory obligations or where another lawful basis under UK data protection law applies.

Where information requires an additional legal condition, such as certain special-category personal data, we will handle it in accordance with applicable data protection requirements.

Storage & Security

Timeless Holidays takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to customer information is limited to people who require it for legitimate business purposes, including members of our team working on your case.

Where we receive original physical documents, reasonable steps are taken to keep them secure while they remain in our possession and to return them when they are no longer required.

How Long We Keep Your Data

Visa case files and relevant document copies may be retained for up to 24 months after your case has concluded, where appropriate.

This allows us to deal with reasonable follow-up enquiries, provide continuity where you return for another service and maintain appropriate business records.

Information will be securely deleted, destroyed or anonymised when it is no longer required, subject to any legal or regulatory retention obligations that may apply.

Who We May Share Your Data With

Where necessary to provide your requested service, your information may be shared with relevant third parties involved in your visa or travel arrangements.

• Relevant embassies, consulates or competent authorities.
• Official visa application centres such as VFS Global, TLScontact or another authorised provider.
• Travel insurance providers where insurance support forms part of your requested service.
• Other travel service providers where necessary for arrangements you have specifically requested.

Timeless Holidays does not sell your personal data to advertisers or other organisations.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal data, including the right to request access to information we hold about you and to ask for inaccurate information to be corrected.

You may also have the right to request deletion, restriction or transfer of certain personal data, or to object to particular types of processing where those rights apply.

To make a privacy request, contact us at info@timelessholidays.co.uk .